Expert assistance for your laboratory equipment needs
Immediate assistance from our technical experts
Monday - Friday: 8:00 AM - 6:00 PM EST
Emergency Support: 24/7
Detailed technical assistance and documentation
Response Time: 4-24 hours
Include serial number and issue details
Real-time chat with support specialists
Available during business hours
Quick answers to common questions
Find the right support for your specific needs
Our response time commitments based on issue priority
Safety concerns, complete equipment failure
Equipment down, significant impact
Normal issues or Activities, moderate impact
General inquiries or minor issues, no impact