BINARY_BIOLOGICAL_EQUIPMENTS

Frequently Asked Questions

Find answers to common questions about our laboratory equipment

General Questions

We specialize in manufacturing precision laboratory equipment including BOD incubators, stability chambers, photostability chambers, vacuum ovens, and muffle furnaces. Our equipment is designed for scientific research, pharmaceutical testing, and industrial applications.

Yes, we ship our equipment worldwide. International shipping costs and delivery times vary by location. Please contact our sales team for specific shipping quotes and estimated delivery times for your region.

All our products are ISO 9001:2015 certified and comply with relevant international standards including CE marking for European markets. Our pharmaceutical equipment meets ICH guidelines for stability testing requirements.

Products & Features

BOD incubators are primarily designed for temperature-controlled biological testing (5°C to 60°C) with high accuracy. Stability chambers provide both temperature and humidity control (15°C to 75°C, 45-95% RH) and are specifically designed for pharmaceutical stability testing according to ICH guidelines.

Yes, we offer customization options for many of our products including chamber size, temperature ranges, additional ports, specialized shelving, and data logging capabilities. Contact our engineering team to discuss your specific requirements.

All equipment includes our proprietary control software with data logging, alarm management, and remote monitoring capabilities. We also offer advanced data analysis software packages for research applications.

Installation & Setup

Yes, we offer professional installation services by certified technicians. Installation includes unpacking, positioning, electrical connections, initial calibration, and operator training. Installation fees vary by location and equipment complexity.

Most equipment requires 220-240V single-phase power. Larger units may require 3-phase power. Specific electrical requirements are detailed in each product's technical specifications. We recommend consulting with a qualified electrician for installation.

Space requirements vary by model. Generally, allow 6 inches clearance on all sides for ventilation, plus additional space for door opening and maintenance access. Detailed dimensional drawings are available in product specifications.

Maintenance

Regular maintenance includes daily cleaning, weekly filter checks, monthly calibration verification, and annual professional service. Detailed maintenance schedules are provided in each product manual.

Basic maintenance such as cleaning and filter replacement can be performed by trained operators. Complex maintenance and calibration should be performed by certified technicians to maintain warranty coverage and ensure optimal performance.

Replacement parts are available through our parts department or authorized distributors. We maintain inventory of common wear items and can provide custom parts for older equipment models.

Troubleshooting

First, check that the door is properly sealed and the ambient temperature is within specifications. Verify the temperature sensor calibration and ensure adequate ventilation around the unit. If the problem persists, contact technical support.

Error codes are explained in the user manual's troubleshooting section. Common codes include temperature sensor errors, door ajar warnings, and power supply issues. For persistent error codes, contact our technical support team.

Factory reset procedures vary by model. Generally, hold the reset button while powering on the unit, or access the reset function through the settings menu. Consult your user manual for specific instructions.

Warranty & Support

Our warranty covers defects in materials and workmanship for 12 months on electronics, 24 months on mechanical components, and 60 months on structural components. The warranty does not cover normal wear, misuse, or environmental damage.

Contact our service department with your equipment serial number and description of the issue. We'll determine if the problem is covered under warranty and arrange for repair or replacement as needed.

Yes, we offer extended warranty plans that provide additional coverage beyond the standard warranty period. Extended warranties include preventive maintenance visits and priority technical support.

Still Have Questions?

Our support team is ready to help with any additional questions

Phone Support

+91 843 1942692

Mon-Fri 8AM-6PM EST
Email Support

service@binarybiological.com

24-48 hour response
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